App Support

After you submit your app, you need to support the merchants who use it. There are different ways to do this, such as answering merchant inquiries promptly and publishing detailed help documentation, or providing instructive in-app context and support so that merchants can quickly get the help they need when they use your app.

  1. You must have an email address that merchants can use to contact you if they need help with setting up or using your app. Providing great customer support is an important part of Shoplazza's own business, and you're expected to provide prompt support to the merchants who use your app as well.

  2. Your support contact information and content should be easy to find, and it should include clear instructions that are specific to how your app integrates with Shoplazza.

  3. Your Partner Dashboard must have up to date partner contact information in the case that you need to be contacted regarding your app.