Orders and fulfillment

Manage the full order lifecycle from your app: listen for order events, then fulfill, cancel, and refund through the Open API.

A complete order flow

A typical order moves through these stages, and each step maps to one recipe:

1. A buyer places and pays for an order. Your app receives orders/create and orders/paid in real time — set this up in Listen for order events, then look up the order to read its details.
2. You ship it. Create a fulfillment and mark it complete in Fulfill orders. The orders/fulfilled and fulfillments/* events confirm each change back to your app.
3. You return money when needed. Refund all or part of the order, or read a buyer-initiated return, in Refunds and post-sales. orders/refunded fires when a refund completes.
4. You cancel when needed. Cancel an unpaid order directly, or refund a paid one instead — both are in Manage orders.

Jump straight to any recipe:

Manage orders

List, look up, update, and cancel orders.

Fulfill orders

Create, complete, and cancel fulfillments.

Refunds and post-sales

Issue refunds and read buyer-initiated post-sales.

Listen for order events

Subscribe to order and fulfillment webhooks.

What you can build

Following the recipes above, you can build the demo app below: a live order table that reacts to store events and drives fulfillment, refunds, and cancellations from your own backend.