# App review process

> How Shoplazza reviews a submitted app: what the review team checks, how they contact you, and what approval or rejection means for your listing.

## The app review process

When you submit an app to the [Shoplazza App Store](https://shoplazza.app/?utm_source=dev_center), Shoplazza reviews it to  ensure it meets our [app requirements](/docs/app/publish-and-operate/app-requirements/).

* If your app meets our requirements, it will be considered for approval.
* If your app requires significant changes that prevent it from being reviewed, you will receive an email titled,**Your app\[Your app name」has been rejected** that outlines the required changes. After making the necessary updates, you can re-submit your app through your Partner Dashboard.

To learn about the most common reasons why apps aren't accepted, refer to the [Common app rejections](./common-app-rejections).

## Contact Throughout the Review Process

During the review process, Shoplazza will contact you using the email address provided in your App Developer account. To ensure you receive our emails, add [partners@shoplazza.com](mailto:partners@shoplazza.com) and [no-reply@accounts.shoplazza.com](mailto:no-reply@accounts.shoplazza.com) to your allowed senders list in your email service provider’s settings.

## How Does the Review Process Work?

When you submit your app for approval, you'll receive an email titled **Thank you for submitting** 「your app name」 to Shoplazza.  When you receive this email, this means that your app is **Pending Review**.

Your app must pass two stages: 

1. The Review Stage
2. The Conversation Stage

During these stages, your app also passes through several status states: `Draft`, `Submitted`, `In Review`, and `Live`. You can see these states in your app listing dashboard.

![](https://cnres.appracle.com/08417682d785fc8fba62e69547994c3f.png "app-review-process.png")

When you submit your public app for screening, it moves into the **review stage**. You will receive an email titled **Thank you for submitting 「your app name」 to Shoplazza.** Once you receive this email, your app is marked as **Submitted** in your app listing dashboard.

If your app submission requires major changes, then it will be rejected. You receive an email titled **Your app 「XXX」has been rejected** that outlines the required changes you need to make before re-submitting the app for review. When you receive this email, your app is marked as **Draft** in your app listing dashboard. You can then resubmit your updated app through the Partner Dashboard, where it will be treated as a new submission.

:::warning
If you re-submit your app without addressing the reasons why it was rejected, then you could be temporarily suspended from submitting apps to the [Shoplazza App Store](https://shoplazza.app/?utm_source=dev_center).
:::

We’ll approve the app when we've made sure it meets all the [Shoplazza App Store requirements](/docs/app/publish-and-operate/app-requirements/). You receive an email titled **Your app「Your app name」has been published to app store** when your app has been approved. At this point, your app will be marked as Live in your app listing dashboard and will appear on the [Shoplazza App Store](https://shoplazza.app/?utm_source=dev_center).