# Supporting your app

> Your support duties once a Shoplazza App is published: contact details in the listing, and replying to merchant inquiries within two business days.

Merchants are advised to contact the app developer directly for any issues they encounter with third-party apps. You need to include your contact information in each app listing on the [Shoplazza App Store](https://shoplazza.app/?utm_source=dev_center). Shoplazza isn't responsible for providing support for your application.

To maintain customer satisfaction, you must respond to customer support inquiries **within two business days**. Failure to provide adequate support for your app might result in:

* Negative reviews
* Reduced installation rates
* Removal from the [Shoplazza App Store](https://shoplazza.app/?utm_source=dev_center).

To make sure your merchants have consistent support, you can:

* Schedule three to four inbox check-ins throughout the day to respond promptly to inquiries.
* Provide a website, documentation, or FAQ page for your app to address common questions.
* Use a platform like `Zendesk` or `Intercom` to answer questions and troubleshooting.