# App Support

> The support obligations that come with publishing a Shoplazza App: a contact email, response times, and help documentation merchants can rely on.

After you submit your app, you are responsible for supporting the merchants who use it. There are different ways to do this, such as answering merchant inquiries promptly and publishing detailed help documentation, or providing instructive in-app context and support so that merchants can quickly get the help they need when they use your app.

1. You must provide an email address that merchants can use to contact you for help with setting up or using your app. Providing great customer support is an important part of Shoplazza's own business, and you're expected to provide prompt support to the merchants who use your app as well.

2. Your support contact details should be easy to locate and include clear, specific instructions tailored to how your app integrates with Shoplazza.

3. Your Partner Dashboard must have up-to-date `partner contact information` so that Shoplazza can easily reach you if there are concerns or issues related to your app.