# Orders > Shoplazza AI Toolkit prompts for the shoplazza-orders skill: find a buyer's orders, ship, fix tracking, refund under the safety protocol, and mark paid. Natural-language prompts for the `shoplazza-orders` skill — post-sale fulfillment. Prefix each request with `/shoplazza-orders`, then describe the task. ## Prerequisites * [Get started](../get-started) * Authenticate against your store: `shoplazza auth login --store-domain --domain orders` ## Examples ### 1. Look up a customer's orders (a domain boundary) ``` /shoplazza-orders Show me the orders placed by tom@example.com ``` Searching orders by customer email belongs to `orders`. The customer *profile* itself belongs to [`customers`](../skills#pick-the-right-domain). ### 2. Ship an order ``` /shoplazza-orders Ship order 660011 with tracking number SF1234567890 ``` Runs `orders +ship --order-id 660011` with the tracking number. ### 3. Update tracking ``` /shoplazza-orders I entered the wrong tracking number on that last order — change it to SF9999999999 ``` Runs `orders +update-tracking` to correct the fulfillment. ### 4. Partial refund (fund operation) ``` /shoplazza-orders Refund 15.50 to the buyer on order 660011, note "wrong size", restock the item ``` This moves money, so the agent follows the safety protocol: it previews the refund with `--dry-run`, restates the amount, note, and restock behavior, and waits for your explicit confirmation before executing. ### 5. Mark as paid ``` /shoplazza-orders The customer paid order 660011 offline via PayPal, transaction TX789 — mark it paid ``` Marks the order paid with the given transaction reference. ### 6. Post-sale dashboard ``` /shoplazza-orders How many orders were placed during the sale in total? ``` Runs `orders +count` over the sale window and returns the total. ## See also * [Products examples](./products) * [Discounts examples](./discounts) * [Shoplazza CLI: Orders commands](/docs/app/developer-tools/shoplazza-cli/commands/orders)